Jess is both a generalist and a specialist, and an academic as well as a coach. A specialist voice and dialect coach, working primarily with leading stage and film actors, she works, too, with business leaders and business executives on both their general and their specifically vocal communications needs. All her clients benefit from her academic research into the interaction between speaker, audience and environment. Jess holds a BA in English Language and Literature from Oxford University. She later completed a Masters in Voice at the internationally renowned Royal Central School of Speech and Drama, where she has also lectured. She is currently writing a book on learning accents, to be published by Bloomsbury in 2024.